Thank you for visiting our website, which is operated by Callamore Consulting Limited (the “Company”). We are committed to providing a secure and enjoyable online shopping experience, backed by the level of personal service the Company is known for. That commitment includes respecting and protecting the privacy of your personal information.

This Privacy Policy describes the types of information we collect from and about you when you visit our websites (each, a “Site”). The Sites, together with all of their functionality and features, are collectively referred to as the “Services.” This Privacy Policy also explains how the Company may use and share your personal information, and how you can control certain uses of it.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States, Canada and/or Hong Kong, and you agree to the Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.

The Company may collect information from or about you in the following ways:

Your Interactions With the Company: We collect information from and about you, your transactions, and your other interactions with us. This includes when you use the Services, make a purchase, sign up for our catalogs, newsletters, or email lists, participate in sweepstakes, contests, or other promotions, take part in a product review, survey, or other similar program, send a gift or virtual gift card to someone, or otherwise contact us. If you make a purchase from us, we may also collect your billing address.

Information You Provide About a Third Party: If you send a communication to someone else through the Services, we may collect information about that person, such as their name, telephone number, email address, and/or shipping address.

Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site and users of our online services, as well as information about how you interact with our emails and online advertisements. This helps the Company track analytics and other statistical information. For example, we may collect your browser type, operating system type, or mobile device model; the webpages you view; the links you click; your IP address, mobile device identifier, or other unique identifiers; the sites you visited before arriving at our website; how much time you spend viewing or using the Site; how often you return; and other click-stream or site usage data, as well as the emails we send that you open, forward, or click through to our Site.

Collecting this information — and linking it to your personal information — helps us tailor our website and enhance your online shopping experience by remembering your preferences during your visit. It also helps us identify site features, promotions, advertisements, and offers that may be of particular interest to you, and to retarget online and mobile ads to you across the computers and devices you use.

From Third Party Sources: We may acquire information from other sources to update or supplement the information you provide or that we collect automatically (such as information to validate or update your address or other demographic details), or when you connect with the Company through a third party (including social networks), based on your registration and privacy settings on those third-party sites.

Combination of Information: We may combine the information we receive from or about you — including information you provide to us, information we automatically collect through the Site, and information from the other computers or devices you use — with information we collect or receive about you from other online and offline sources or third parties.

Third Party Analytics and Advertisements: We may also use third-party advertising, analytics, and tracking tools to better understand who is using the Site and how, to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies, or other similar technologies to collect and store non-personal information. They may also combine information collected from your interaction with the Site with information they collect from other sources. We do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.

Certain parts of the Site require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide the Services to you:

Strictly Necessary Cookies — These cookies are essential for you to browse and use a website’s functionality, and without them the Services cannot be provided. We use these cookies, among other things, to recognize you, keep you logged in throughout your visit, and manage your shopping bag.

Performance Cookies — These cookies collect information about how visitors use the Services — for example, which pages they visit and whether they receive error messages. This information does not identify you personally and is used in aggregate to improve our Services.

Functionality Cookies — These cookies allow us to remember certain choices you make about how you like to use the Services and to provide a more personalized experience — for example, your shipping country and currency preferences.

Targeting Cookies — These cookies are used to deliver online advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more on targeting cookies and how you can control their use, please see the Internet-Based Advertising section below.

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across the other computers or devices you may use.

To understand your options for receiving more relevant advertising or to manage your settings, please review the information below:

To learn more about managing your privacy and storage settings and opting out of third-party advertiser cookies, you may visit the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/choices and follow the instructions provided. For instructions on how to opt out of Criteo advertising services specifically, please review the Criteo Privacy Policy at http://www.criteo.com/us/privacy-policy.

If you wish to prevent your data from being used by Google Analytics, Google has developed a Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout/. In addition, information about cookies, including how to refuse them, can be found at http://www.allaboutcookies.org/. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

We or our service providers may also use Flash cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on your computer using Adobe Flash or similar technology that may be built into your computer or downloaded and installed by you. We use these technologies to personalize and enhance your online experience, facilitate processes, and store your preferences. Flash cookies may help our website visitors, for example, set a volume preference for a video experience, play games, and complete surveys. They help us improve our websites by measuring which areas are of greatest interest to customers, and they may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies, and the cookie management tools provided by your browser may not remove them. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. Please note that if you disable Flash cookies or other similar technologies, you may not have access to certain features and services that make your online experience more efficient and enjoyable.

The Company may use the information we collect from and about you for any of the following purposes:

• To validate, confirm, verify, deliver, install, and track your order — including processing payment card transactions, arranging shipping, handling returns and refunds, maintaining a record of your purchases, and contacting you about your orders, including by telephone — or to service products you purchased from us.
• To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site.
• To send you catalogs, information, newsletters, promotional materials, and other offerings from the Company or on behalf of our partners and affiliates.
• To provide you with customized Site content, targeted offers, promotions, and advertising on the Site, through other third-party sites or apps, or via email or text messages, offered by the Company or other marketing partners that may be of interest to you.
• To improve our sites, products/services, customer service, and customer shopping experience.
• To use your data in an aggregated, non-specific format for analytical and demographic purposes.
• To protect the security or integrity of the Site and our business — for example, by protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, and by managing risk exposure, including identifying potential hackers and other unauthorized users.
• To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
• As otherwise described to you at the point of data collection.

The Company may share personal information we collect from and about you in the following ways:

Company Affiliates: We may share collected information within the Company’s affiliated companies, as well as any future additions to the Company’s family of affiliated companies.

Co-Marketing Partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that offer products and services or rewards programs, or that run joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. These Services will identify the third party involved. If you choose to register for any products and/or services offered through the Services, you will either be providing your information to both the Company and that third party, or the Company may share your information directly with the third party so they can fulfill their products and our products and services to you.

Other Third Parties: The Company may share your information with select partners, affiliates, and other third parties whose offers we believe may be of interest to you.

Legal Disclosures; Safety: The Company may transfer and/or disclose the information we receive from and about you to comply with a legal obligation, to provide information to law enforcement or governmental authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.

Sale of Business: During the normal course of our business, we may sell or purchase assets. If another entity acquires all or part of the Company or its family of affiliated companies, the information we have collected about you may be transferred to that entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against the Company or its family of affiliated companies, such information may be considered an asset of the company and may be sold or transferred to third parties. Should a sale or transfer occur, we will use reasonable efforts to require that the transferee use personally identifiable information provided through this website in a manner consistent with this Privacy Policy.

Service Providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for them to perform their duties.

Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics use, or for other lawful purposes. This type of non-identifiable, aggregate information cannot be used to identify you personally.

Text Marketing and Notifications (if applicable): By entering your phone number at checkout and initializing a purchase, or by subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [X] per month. You can unsubscribe from further text messages by clicking the unsubscribe link. Sending text messages or using automations requires you to enter phone numbers or recipient names into our platform. We store and use this data to show you campaign analytics and results, including message delivery status, sent status, and in some cases whether the purchase resulted in a sale. If you decide to use our link shortener in text messages, we collect information on whether the link was clicked and use it to display results in your analytics. Any other third-party service you may decide to use outside of smsbump.com (such as a third-party link shortener or GA tracking) is governed by that provider’s own policies, which you must agree to. When text messages are sent, we pass the data to our text message operator to fulfill delivery. Information is shared with our operator only upon initializing a marketing campaign. If your recipients no longer wish to receive messages, they can reply to the message with STOP or reach out to us at the email address below so we can unsubscribe them successfully.

If you have made a purchase, you may also contact our Customer Service Department at the email address listed in the “Contact Us” section below to access or update this information. Subject to applicable law, you may also exercise your rights to request that we delete or restrict access to your personal data. We may need to retain data for legally permitted purposes, and we will explain this to you if necessary.

If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We give our customers the opportunity to “opt out” of having their information used for purposes not directly related to the placement, processing, fulfillment, or delivery of a product order. If you prefer to opt out of receiving information or materials that we think may be of interest to you, we offer the following options:

Electronic Promotional Offers: At any time, you can opt out of receiving promotional emails by clicking the “unsubscribe” link in any promotional email you receive. In addition, if you have an online account, you can change your email preferences by logging into the “Your Account” section of the website.

Direct Mail Promotional Offers: If you would like to be removed from our catalog mailing list, please email a Customer Service representative to stop receiving paper catalogs.

Other Contact: In all cases, you may email us at the email address listed in the “Contact Us” section below.

If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please email us at legal@vervecog.com and ask for a copy of the Company’s “California Privacy Rights” notice, with “Attn: California Privacy” in the subject line. We are not responsible for notices that are not labeled or sent properly, or that do not contain complete information. Please allow up to 30 days for us to process your request. You may submit such a request once per year.

Non-affiliated third parties are independent of the Company. If you wish to receive information about your disclosure choices or to stop communications from such third parties, you will need to contact them directly.

Protecting children’s privacy is important to us, and the Site is not intended for children under the age of thirteen. We do not direct the Site to such children, nor do we knowingly collect personal information from them. If you are not at least 18 years old, you are not authorized to use the Services. If the Company learns that a child under thirteen has provided personally identifiable information to the Site, it will use reasonable efforts to remove that information from its files. Parents should be aware that parental control tools are available online to prevent children from submitting information without parental permission or from accessing material that may be harmful to minors.

We have taken physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that they are completely secure. When you enter sensitive information (such as credit card details) on our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.

Our website may include links to third-party websites that are not affiliated with the Company. These websites may send their own cookies to visitors, collect data, or solicit your information, and their privacy policies may differ significantly from ours. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide to, or that is collected by, such third-party sites.

Your personal information may be stored and processed on servers in the United States, Canada and/or Hong Kong and is subject to the laws of those jurisdictions. The servers and databases in which information is stored may be located outside the country from which you accessed this website, in a country where data protection and other laws may differ from those in your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities, or to respond to judicial process, in the countries in which we operate. By using the Services, you consent to any such cross-border transfer of your personal information.

Personal information that we collect, access, or process will be retained only as long as necessary to fulfill the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information that is no longer required for these purposes will be destroyed, erased, or made de-identified or anonymous.

Our digital operations are conducted, in whole or in part, in the United States, Canada and/or Hong Kong. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in the United States, Canada and/or Hong Kong, and you allow the Company to use and collect your personal information in accordance with this Privacy Policy.

Any changes to our Privacy Policy will be posted here so that you will always know what information we gather, how we may use it, and whether we may disclose it to anyone. Your continued use of the Site after any changes are posted constitutes your acceptance of those changes.

We welcome you to reach out if you have any questions or concerns about our privacy practices. Please feel free to contact Customer Service at Callamore Consulting Limited via email at legal@vervecog.com. For all unsubscribe requests, contact legal@vervecog.com. For privacy-related questions, contact service@vervecog.com.

We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about how we handle your personal information, please contact us at service@vervecog.com. If you believe we have not addressed your concerns, or if you otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or in the United States. You may also contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.